Reference

batarabet Legal Terms for Indonesian Accounts

Every account on batarabet operates under a clear legal framework that sets out your rights, our obligations and how your data is handled — all subject to local…

Account terms apply where local law permitsData handled under defined retention rulesCookie consent managed at loginContact [email protected] for requestsPolicy updates notified via account email
batarabet batarabet Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request or a policy dispute, our support team handles legal enquiries through three dedicated channels.

Email Support Send formal data requests, account disputes or policy questions to [email protected]. Include your registered account ID and the relevant transaction date for faster handling.
Live Chat Live chat is available 24 hours a day, seven days a week. Use it to raise an urgent account access issue or to get directed to the correct legal contact path without delay.
Account Help Centre The Help Centre at batarabet.xyz/help/ holds the full policy document library, a form for data deletion requests and a step-by-step path for wallet dispute resolution.
DATA AND ACCOUNT SECURITY

How batarabet Handles Your Data and Account

We collect only the data needed to operate your account, verify your identity and process payments via your chosen wallet. Data is stored on servers with encryption at rest and in transit.

Data Retention

Account and transaction records are retained for the period required by applicable financial regulation. After that period, data is deleted or anonymised unless an active dispute requires us to hold it longer.

Cookie Policy

Functional cookies keep your session active and your wallet preference saved. Analytical cookies help us understand lobby traffic. Marketing cookies are optional and can be declined at any time via account settings.

Account Security

Phone number verification is required before account access is granted. Two-step login is available and we recommend enabling it, especially if you link a QRIS or GoPay wallet to your account.

Data Access Requests

You have the right to request a full export of the personal data we hold on your account. Submit the request via [email protected] with your account ID and we will respond within five working days.

Data Deletion

You may request account and data deletion at any time. Deletion is processed after any open transaction or balance is resolved. We confirm deletion in writing to your registered email address.

Policy Change Notification

When we update the terms or privacy policy, a notification is sent to your registered email at least seven days before the change takes effect. Continued account use after that date constitutes acceptance.

Common Legal Questions About Your batarabet Account

These answers cover the most common legal and policy questions we receive from Indonesian accounts. If your question is not answered here, reach us directly at [email protected] or through the 24-hour live chat channel.

Access to batarabet and eligibility to hold an account depends on local law. We do not make licence claims that override your local jurisdiction; check whether access is permitted where you are located before opening an account.

All deposits — whether via DANA, QRIS, OVO, GoPay or bank transfer — are governed by the account terms published at batarabet.xyz/legal/ on the date of the transaction. The version live at that moment is the binding version.

Email [email protected] with your account ID and the subject line 'Data Access Request'. We will send a full data export to your registered email address within five working days of receiving the request.

Yes. Submit a deletion request to [email protected] or through the Help Centre form. We process deletion after any open balance or active transaction is resolved, then confirm in writing that the data has been removed.

A notification email is sent to your registered address at least seven days before any policy update takes effect. Continuing to use your account after the effective date means you accept the revised terms.

Contact us via live chat or email [email protected] with your transaction reference number and the wallet type used. Our team aims to acknowledge payment disputes within 24 hours and resolve them within five working days.

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